FAQ

FAQs

General

Our company headquarter is located in Hong Kong. In addition our team members work from different locations worldwide. We are modern structured and allow remote work - therefore it is not uncommon that we respond to your emails late at night or even on weekends, because we simply love our jobs and enjoy dedicating our time to making our customers happy.

Ordering

1. Do I need a Paypal account?

Yes, currently we only accept PayPal as a payment method, and other credit card payment methods will be opened in the future.

2. Do you accept cash on delivery or bank payment?

We offer safe shopping and accept payment via Paypal. Cash on delivery and bank payment are NOT available.

3. Which currency are you using on your website?

Our store can display multiple currencies for a better shopping experience. However, the checkout is in US Dollar by default. Your bank will convert the amount to your currency based on the current foreign exchange rate. You may see the equivalent amount by selecting your currency from the dropdo.

4. How can I cancel an order I have already purchased?

Product orders can be canceled within 24 hours of placing the order. It usually takes 5-7 days for product blessing and warehouse packaging. We offer 90% refund within 24 hours. After 24 hours, we will charge a 50% cancellation fee.

Products

1. Are all items blessed?

Yes, all items are blessed by the Lama Temple masters before being sent to customers.

2. How long does it usually take to bless my order?

Our Feng Shui products undergo a rigorous consecration process by the Lama Temple's masters, ensuring they carry divine blessings. We collect customers' personal information to personalize the blessings, aligning the products with their needs. This process takes about 7 days, We need to reserve 7 days for consecration from placing an order to shipment.

3. Are the items genuine, not plastic?

Yes, our items are genuine and of high quality and made of original materials.

4. Where are the products made?

We source our products from reliable manufacturers all around the globe. Many products are made in Asian countries such as China, HongKong and Japan - in the centers of spirituality and where the unique materials such as black obsidian and jade stones are to be found. Through factory inspections and production guidelines we ensure the highest quality of product and fair work conditions with all out partner factories.

Shipping

1. Do I have to sign for the shipment?

No, signing for shipments is not necessary.

2. Do you ship worldwide?

Yes, we ship worldwide. Please understand, that shipping to the following locations is not possible: Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, Cayman Islands.

3. How can I track my package?

You will receive an email with the tracking information once your package left the warehouse. You can also check the real-time progress of logistics on 17track.

4. How do you ship the items?

We partner with different courier services to ship your order depending on your exact location. This is to achieve the optimal speed and make sure you receive your packages quickly and safely.

5. How long is the shipping time?

6. What is the price of shipping?

We like to keep things simple, we offer FREE SHIPPING promotions.

7. When will my tracking information appear?

You should see an update within 48-72 hours after you received the tracking information. This time will allow the courier services to update the status of the order.

8. Why is my shipping status unchanged?

Tracking does not update real-time so please do not be alarmed if you will not see any updates yet on the tracking. Most of the time, it updates once the package is tendered to your local courier.

There will also be times that your shipment may be delayed. Delivery time delays can be due to e.g. weather condition, pandemic, customs or backlogs. Rest assured that your order will be delivered to you.

Warranty & Returns

1. Can I return the product if there is no quality problem?

Since our products are custom-made and specially consecrated for you, please understand that during the blessing process, your energy has been injected into the product. If you don’t want it, it will cause unnecessary harm to you. Unfortunately, returns will not be accepted if there is no quality problem.

2. How does the warranty work?

We provide one-year warranty for all our products. The warranty does not cover normal signs of usage. The warranty is valid for one product.

3. What’s your other returns & refund policy?

For details, please view our RETURNS & REFUND POLICY webpage.

Others

1. What’s your total prepare and ship time?

Estimated Delivery Times: 10–15 days

The total delivery time includes the Temple consecration, packaging process, and shipping time. These process usually takes 5–7 days. Then you will receive a confirmation email that includes the tracking number. Estimated Shipping Times: 3–7 working days.

For details, please view our Shipping Policy webpage.

Fengshui Reading

1. What is the whole process of fengshui reading service?

After you successfully place an order on the website, our staff will contact you by email within 24 hours. After collecting the information you need to provide, we will arrange a reading or online video conference according to Master Hong's schedule. According to the master's schedule, it usually takes one week to give a Feng Shui reading report.

2. Should I refer to my own zodiac or the reading given on Email or WhatsApp?

You should refer to the Bazi reading given on Email or WhatsApp .

The Bazi reading consists of a total of 8 characters derived from a person’s birth day, month, year and hour. The zodiac on the other hand is only 1 character out of the 8 and therefore a Bazi reading will be much more accurate and personalized compared to the zodiac.

3. How do I read the Chart you have given me?

You won’t be able to. The chart is solely for our records, so leave the readings to us, but feel free to ask us anything you have in mind. As long as it is under the scope of a basic reading, we will do it for you for free. But for anything that requires intensive analysis, we will require you to top up additionally for a comprehensive reading.

4. Can you tell me what career path is most suitable for me?

This usually depends on what you are truly passionate about. Careers nowadays are much more complex and requires a wide array of skillsets combining multiple elements within a single job scope. Therefore, unlike the past where jobs could be clearly divided into elements, it is much more complex to determine a suitable career path now without a detailed and comprehensive analysis.

5. Why are my Bazi recommendations different from my Zodiac recommendations?

The Bazi reading and recommendations will differ from the Zodiac reading and recommendations as the Bazi reading is 8 times more accurate than the Zodiac reading. The personalized Bazi reading is the final reading, and every recommendation under the personalized Bazi reading are final.

6. What type of Fengshui does we use?

We uses all styles of Feng Shui covered under the authentic and classical form of traditional Feng Shu. While many Masters around boast of Imperial lineage or rich history from a certain style of Feng Shui, we focuses on solutions and problem solving for you.

Whether it is through using I Ching, Bagua, Xuan Kong or Zhi Bai Jue, we focus on solving the problem that the property has through a logical process of analyzing the floorplan and proposing solutions that are both effective, practical and financially sound.

7. The recommendation that you gave me is different from what I googled, nor from other Master?

Much like how self-diagnosing through Google when you're ill isn't going to give you the most accurate results, the same can be said for Fengshui as well. If you have any Fengshui inquiries, do feel free to approach us for a proper explanation.

We have done this for over 1000+ clients, we have conducted many Feng Shui and fortune lectures for many companies, banks and communities. Our Master Hong graduated from the top 100 international university and studied in many countries, so she is better able to connect with global culture. Unlike most Masters around, we don't use data or calculations from apps.

8. Is there any document given after the order?

Indeed, a report is available.